WorkWise Business Alerts™

 Monitoring Changing Business Conditions
to Create a More Responsive Organization

Keeping customers and personnel "in the know" and acting as "communication central" for your company's back office, front office and e-commerce systems WorkWise Business Alerts monitors data fields for specified activity and then automatically communicates that activity to the appropriate customers and personnel via email. WorkWise Business Alerts provides all these connections in one customizable, off-the-shelf package that's easy to implement and easy to modify as your business requirements grow and change. With WorkWise Business Alerts online, business cycle times improve, employee communication goes up, and customers begin to enjoy personalized attention in every transaction. With WorkWise Business Alerts, your information remains alive, your databases actively contribute to the efficient running of your business and to the satisfaction of your customers.
With WorkWise Business Alerts you can:

• Monitor date and time-sensitive events
• Check status of data, such as credit holds, inventory thresholds, sales ratios, urgency levels, and priority client transactions
• Merge data into email messages
• Pass data, files, and messages to the next person in the pipeline

This means your system can now:
• Keep employees informed for better decision making
• Improve customer service and retain customers longer
• Provide 7x24 response to changing business conditions

All of a sudden, things start moving faster
Leveraging industry standards, WorkWise Business Alerts can monitor scores of back-end databases and software programs. These include core department tools (even legacy systems) in accounting, e-commerce, manufacturing, order management, inventory tracking, sales automation, and human resources administration. All you have to do is spend a few minutes setting up the business rules and schedules for WorkWise Business Alerts to follow.

WorkWise Business Alerts keeps business data flowing
 For example, for a national hard goods distributor, when WorkWise Business Alerts detects a delivery schedule change, it finds out all the customers who are affected, notifies them of the delay, offers them a discount on future purchases for their patience, and alerts their corresponding sales representatives. It then notifies the customer and sales representative when the product is actually in stock and ready to ship.

What WorkWise Business Alerts does isn't simple, but putting it to work is.
 To use WorkWise Business Alerts, there's no need for complex programming, highly skilled IS personnel, or expensive consultants. There are no SQL statements to write, no DLLs to create, and no Windows API or scripting to do. All you need to do is decide which tasks or circumstances should trigger an email, and then WorkWise Business Alerts executes your instructions.

Using WorkWise Business Alerts requires no programming 
 Just tell it 1) where to watch, 2) what condition to watch for, and 3) what steps to take when that condition is detected.

Compatibility
WorkWise Business Alerts works with virtually any ODBC or OLE DB compatible database, including those from IBM, Informix, Microsoft, Oracle, Pervasive Software, Sybase, and more. In addition, WorkWise Business Alerts can send email via any SMTP or MAPI compatible mail server.

System Requirements
 • A server running Microsoft Windows™ NT Server 4.0 SP6 or later (recommended)
• -OR- Microsoft Windows™ NT Workstation 4.0 SP6 or later
• -OR- Microsoft Windows™ 2000 Professional SP1 or later
• -OR- Microsoft Windows™ 2000 Server SP1 or later
• -OR- Microsoft Windows™ 2000 Advanced Server SP1 or later
• Microsoft Data Access Components™, version 2.5 or later (The CD installation automatically installs MDAC 2.5)
• Microsoft Internet Explorer 4.01 SP1 or greater
• A minimum 200 MHz Pentium processor
• Minimum 128MB RAM
• 100MB free space for a full installation of DAS. Data files created by DAS processes require additional disk storage
• To use the MAPI Agent, Outlook 98 or greater must be installed
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